What we did
In 2019, Knight Frank asked LiveWorkWell to present half-day workshops on developing resilience and mindfulness as part of the global estate agency’s internal Customer Experience Change programme, in which 1,300 residential sales team members were taking part.
This internal programme won four categories at the UK Customer Experience Awards 2019, the biggest event of its kind in the world, including the award for placing employees and customers at the heart of everything they do.
What they said
‘Following requests from the business for training on mindfulness, we decided to include a session within our Customer Experience Change programme. So far Susan and her team have received nothing but positive feedback from delegates and the benefits of combining mindfulness with resilience has had a fantastic effect on those attending, so much so that we have had to put on additional courses as word spreads.’ – Human Resources at Knight Frank